Step 1. Contact us on 1300 964 237 to discuss what the problem is with the product. Sometimes you may just need some help with the settings of a piece of equipment, that's not a problem because we provide unlimited phone/email technical support on all of our products.

Step 2. If this doesn't resolve the problem the next step is to organise for the product to get back to us as quick as possible.

Step 3. When we receive the item we will assess the problem and either fix or replace the unit and get it back to you as soon as we can! While we fix the problem you will be kept in the loop of the timeline to get you back up and running again.

It's as easy as that!

Compare the difference! Nearly all scientific instrument suppliers charge an additional 15-40% for an extended warranty. We automatically provide an extended extra 1 year warranty free of charge!

Let’s be clear. We stand by our equipment and our customers. Instrument Choice’s warranty exceeds that of any other supplier, as well as the warranty of the manufacturer, for purchases from May 2019 onwards. We will add an extra 1-year warranty on everything apart from consumables.*

* Consumables include any item(s) used in conjunction with the operation of a product that degrades over time and needs regular replacement. To assist you with your purchase, Instrument Choice lists any consumables required for the operation of a product on its relevant product page. Examples of consumables include but are not limited to:

Electrodes

Calibrations, Calibration solutions/standards

Single use data loggers

Custom Probes

Batteries

Call us on 1300 421 038 or email customer-service@instrumentchoice.com.au to get help from our scientists.